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Premium Textiles Ltd is a leading supplier of high-value fabrics and designer textiles, serving both domestic UK customers and international markets across Europe, Asia, and North America.
Manual address entry errors were causing delivery delays, returned shipments, and damaged customer relationships. High-value orders required absolute accuracy.
Implementation of Integral Technology's AFD Postcode Address Finder across all Business Central customer and shipping pages.
Premium Textiles Ltd was experiencing significant operational challenges due to address data quality issues:
15% of orders contained address errors, leading to failed deliveries
International shipping costs averaging £85 per return wasted on incorrect addresses
Delayed deliveries affecting customer satisfaction and repeat business
Hours spent manually verifying addresses and correcting errors
"Every address error meant not just lost shipping costs, but potentially losing a customer who had ordered thousands of pounds worth of luxury fabrics. We needed a solution that eliminated manual entry mistakes."
— Operations Director, Premium Textiles Ltd
Integral Technology implemented the AFD Postcode Address Finder across all customer-facing pages in Premium Textiles' Microsoft Business Central system. The solution provided instant address validation and auto-completion for both UK and international addresses.
Staff simply type a postcode and select from validated address options, eliminating manual typing and errors
All addresses formatted consistently according to Royal Mail standards, ensuring delivery success
Support for overseas customer addresses with the same level of validation and accuracy
Works natively within Business Central across customer cards, sales orders, and shipping pages
From 15% error rate to just 1.2%
Reduced shipping returns and corrections
On address entry and verification
Up from 85% previously
"The AFD Postcode integration has been transformational for our business. We're no longer losing money on delivery errors, and our customers are consistently receiving their high-value fabric orders on time. The system paid for itself within months, and our team loves how simple it is to use."
Sarah Mitchell
Operations Director, Premium Textiles Ltd
Analyzed existing processes and identified key integration points
Seamless integration with Business Central with zero downtime
Half-day training session for staff - system was intuitive and easy to adopt
Ongoing support and performance monitoring to maximize benefits
System requirements and integration design
AFD integration installed and tested
Full rollout to all staff with training
Measurable improvements and ROI achieved
4 Weeks
From initial consultation to full deployment
Discover how the AFD Postcode Address Finder can reduce errors, save costs, and improve customer satisfaction for your business.