Privacy Policy

Last Updated: February 3, 2026

At Integral Technology, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services and website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information:

When you use our services or contact us, we may collect the following types of personal information:

Name and contact details (email address, phone number, postal address)
Company name and business information
Account credentials and authentication data
Payment and billing information
Communications and correspondence with us

Usage and Technical Data:

IP address and location data
Browser type and version
Device information and operating system
Pages visited and time spent on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our Business Central integrated applications
Customer Support: To respond to your inquiries, provide technical support, and resolve issues
Account Management: To create and manage your account, process payments, and send service-related notifications
Product Development: To understand usage patterns and develop new features
Marketing: To send promotional materials and updates about our services (with your consent)
Legal Compliance: To comply with legal obligations and protect our legal rights
Security: To detect, prevent, and address fraud, security breaches, and technical issues

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations to you
Legitimate Interests: For our business operations, security, and service improvement
Legal Obligation: To comply with applicable laws and regulations
Consent: Where you have given explicit consent for specific processing activities

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and customer support
Microsoft: As our applications integrate with Microsoft Business Central, certain data is processed through Microsoft's infrastructure
AFD Software: For postcode lookup and address validation services
Legal Authorities: When required by law or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Incident response and breach notification procedures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Retention periods vary depending on:

The nature of the data and services provided
Legal, regulatory, or contractual requirements
Your account status and activity
Legitimate business interests (e.g., fraud prevention)

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (right to be forgotten)
Right to Restriction: Request limitation of processing in certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below. We will respond within one month of your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather usage data. Types of cookies we use:

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the UK government
Other legally approved transfer mechanisms

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our website

We encourage you to review this policy periodically.

12. Data Controller

Integral Technology is the data controller responsible for your personal data. Our details are:

Integral Technology

86-90 Paul Street

London

EC2A 4NE

Email: [email protected]

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

[email protected]

86-90 Paul Street, London, EC2A 4NE

Right to Complain

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113